Frequently Asked Questions
We hear many questions about some common problems. Take a look to see if your question is listed here. The answer might save you a phone call or even a service call to fix a problem that could have a very simple solution.
Q: My computer is running slow. What can
I do to speed it up.
A: The first thing to try is cleaning up the Temporary files. For Windows XP users, a tool that works really well is a free program called CleanUp! Click here to visit the page and download: CleanUp452.exe
Another thing that can help is adding more RAM memory. Contact us about upgrading the memory in your system.
Q: My computer won't boot, what could be
A: Some simple things to check are that the power cords are plugged in securely, make sure the surge protector is turned on or reset, and make sure the monitor is turned on.
If there are no lights on the tower and you have checked the power cords, the power supply may have stopped working. At this point you need to bring in the tower for us to troubleshoot the problem. It doesn't always mean you need a new tower.
Q: Do I need an anti-virus program?
A: Yes! There are some excellent free programs available, including AVG Free (type this in Google.com). We recommend using "just" an anti-virus program. Some "internet security" programs can slow down your computer. Unless you need the other features of those programs, just stick with plain anti-virus. Be careful not to load more than one as multiple anti-virus programs can conflict and leave you exposed to threats.
Q: What is "spyware", "adware" and
A: These are programs that track your internet usage, cause pop-ups and put unwanted advertizing on your system. They are not considered viruses. You can use free programs like Ad-Aware and Spybot Search & Destroy to clean them off your computer. Unlike anti-virus programs, you can have several of these cleanup programs loaded with out problems. In fact, we recommend you have more than one to catch everything.
Q: I have an old computer with one of
those big monitors. Can I get a flat panel monitor to replace it
with out buying a whole new system.
A: Yes! In most cases the interface is the same and you just unplug your CRT and plug in the new flat panel LCD.
Q: I can't get my internet connection to
work, what should I do?
A: The most common fix is to unplug the power cord to your internet modem, then plug it back in. Resetting the modem this way can help restore the connection. If this does not help, call your internet provider. They usually provide help free of charge. If they are unsuccessful, give us a call, sometimes we can help over the phone in ways that your internet provider can not. We are familiar with most of the internet services in and around the York area and have experience with their settings.