Frequently Asked Questions
We hear many questions about some common problems. Take a look to see if your question is listed here. The answer might save you a phone call or even a service call to fix a problem that could have a very simple solution.
Q: My computer is running slow. What can
I do to speed it up.
A: The first thing to try is cleaning up the Temporary files.
For Windows XP users, a tool that works really well is a free
program called CleanUp! Click here to visit the page and download:
CleanUp452.exe
Another thing that can help is adding more RAM memory. Contact us
about upgrading the memory in your system.
Q: My computer won't boot, what could be
wrong?
A: Some simple things to check are that the power cords are plugged
in securely, make sure the surge protector is turned on or reset,
and make sure the monitor is turned on.
If
there are no lights on the tower and you have checked the power
cords, the power supply may have stopped working. At this
point you need to bring in the tower for us to troubleshoot the
problem. It doesn't always mean you need a new tower.
Q: Do I need an anti-virus program?
A: Yes! There are some excellent free programs available,
including AVG Free (type this in Google.com). We recommend
using "just" an anti-virus program. Some "internet security"
programs can slow down your computer. Unless you need the
other features of those programs, just stick with plain anti-virus.
Be careful not to load more than one as multiple anti-virus programs
can conflict and leave you exposed to threats.
Q: What is "spyware", "adware" and
"malware"?
A: These are programs that track your internet usage, cause pop-ups
and put unwanted advertizing on your system. They are not
considered viruses. You can use free programs like Ad-Aware
and Spybot Search & Destroy to clean them off your computer.
Unlike anti-virus programs, you can have several of these cleanup
programs loaded with out problems. In fact, we recommend you
have more than one to catch everything.
Q: I have an old computer with one of
those big monitors. Can I get a flat panel monitor to replace it
with out buying a whole new system.
A: Yes! In most cases the interface is the same and you just
unplug your CRT and plug in the new flat panel LCD.
Q: I can't get my internet connection to
work, what should I do?
A: The most common fix is to unplug the power cord to your internet
modem, then plug it back in. Resetting the modem this way can
help restore the connection. If this does not help, call your
internet provider. They usually provide help free of charge.
If they are unsuccessful, give us a call, sometimes we can help over
the phone in ways that your internet provider can not. We are
familiar with most of the internet services in and around the York
area and have experience with their settings.
